Refund policy


  • If you are not satisfied with your purchase and we are at fault, you may exchange it for another item within 14 days of receiving your order.
  • Items that are created after your order is placed cannot be exchanged, returned, or refunded as they were created specifically for you.
  • The customer is responsible for return postage costs.
  • All returned items must be in new/unused condition and inside the original packaging. We cannot refund you if the item is not in the original packaging.
  • Shipping fees are not refundable.
  • Prior to returning any order you must first contact us and we will instruct you on return details.

 

Contact us at SdefinesU@gmail.com